+44 (0)1202 588900

Order before 3pm on weekdays for Same Day Dispatch

FAQ's

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OUR PAYMENT OPTIONS

Ordering and paying for your order is easy.

New customers must pay their first order online using a Debit or Credit card via Sagepay or registered Paypal account.

Please note, we cannot dispatch your first order until the payment has been received.
For your security, if you don’t order for 18 months we put your account on hold. That means next time, you’re treated as a new customer. So you’ll have to pay for your order up-front.
EXISTING CUSTOMERS

If your an existing customer and you would like to order online using your existing account facility
Please call 01202 588900 and we will activate your account.



RETURNS

Any shortages or discrepancies must be reported within 3 working days in receipt of an invoice. Please call us on +44 (0)1202 588900 to get your delivery issue resolved.

Faulty / Damaged products

Every care is taken to make sure your order arrives in perfect condition. But if something should happen, and your order arrives damaged or defective, please call our Customer Services Team on +44 (0)1202 588900 . They will arrange a collection and credit, exchange or refund – naturally, at no extra cost to you.

PROFESSIONAL ADVICE FROM OUR IN-HOUSE EXPERTS

We pride ourselves on giving you the expert help and advice you need to find the right product. Call us now on +44 (0)1202 588900 to talk through your options with one of our in-house experts.

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